It is difficult to define an IAM strategy without taking into account the services offered to your users and the associated experience. Any technology, no matter how effective it may be, will certainly be rejected by your users if it is considered too restrictive. Users will not sign up for the services offered, and will bypass the system security if it is not ergonomic, thus exposing your company to threats.
In the digital world, users expect an instant response to their requests. They want quick and easy access to customised and modern services, and to be able to use their mobile devices to access their applications.
Resource request portal, management of personal data, password reset, single sign-on (SSO) … all are user services provided by the implementation of a complete IAM platform. They will therefore largely contribute to removing traditional identity and access management projects from their technical setting, and will meet the expectation of your users.
on behalf of your users
Beyond the technical aspect, the true added value of an identity management project lies in its business dimension. A key factor for success is to involve the right employees of your company (HR, businesses, CISO, end users, etc.), quickly providing them with added-value services which require no specific expertise, available on the device of their choice in ergonomic web interfaces.
Although obvious to IT specialists, if the terminology, interfaces and procedures are not sufficiently clear and ergonomic for business users, who represent important actors in a successful IAM project, this will result in a low take up of identity management processes, an increased administrative workload for the IT departments and frustration for the users.
Our identity and access management platform responds to this issue by offering users several key features: white pages directory, user self-service, requests and approvals process, etc. It offers a simple and intuitive user experience allowing all business users easy access to your key identity management services.
A unified and seamless access path for a smooth user experience
As part of their job, your users are required to access many applications on a daily basis, some of which are more sensitive than others. But to ensure a good level of security in the access to these applications, it is essential to take into account the user experience! Multiple username/password combinations to be remembered and entered, unsuitable authentication methods, excessively complex password strategies… all of these are constraints which lead users to bypass the security policy for access to your applications.
Our identity and access management platform allows you to respond to this dual challenge of ergonomics and security of access to applications through the implementation of multi-factor authentication and Single Sign-On, or SSO.
Single Sign-On (SSO) makes it easier for users of the information system to access their applications, reducing the number of authentication requests during a specified period, while controlling and tracing access, in other words ensuring that users are indeed authorised to access the requested applications.
Your users will appreciate the convenience of SSO even more if it is adapted to all their work situations: at the office or on the move, from a dedicated or shared PC, a smartphone or a tablet, whether they are employees of your organisation or partners, service providers or customers, etc. Furthermore our platform gives them independence through a password reset service, thereby releasing your administrators from the need to perform these tasks with little added value.
By using a 360° IAM strategy, you will secure access to the IS without compromising the user experience.
Customer Identity and Access Management for an optimum customer experience
Beyond the identity and access problems related to users of your information system, a unified and secure digital experience on all of your business sites and applications is required to ensure your customers are satisfied and remain loyal.
In order to reconcile user experience and security for your customers, our identity and access management platform provides a complete CIAM (Customer Identity and Access Management) solution, based on a robust access management infrastructure offering advanced strong multi-factor authentication, Web Access Management, Mobile Access Management and identity federation.
Your customers can then navigate on all of your sites and applications with a single authentication, thus avoiding the tedious entry of multiple usernames and passwords. They can also access numerous features: self-registration for your customer services, management of their personal data, multi-factor authentication for more sensitive services or via their existing accounts on the sites of your partners or on social networks.
The digital identity management of your customers is secure, standardised and simple.