Self-Service Password Reset (SSPR)
make your users’ lives easier and cut the costs of password management

While password renewal is a key component of information system security, end users often regard it as one of the greatest irritants of working life. Not to mention that it very often costs an organisation a lot of money, whether it is managed internally by a department often snowed under with requests at certain times, including just after holidays, or outsourced via managed services. It can also prove counterproductive and end up reducing the quality of passwords used to authenticate on Active Directory or to access Cloud services such as Office 365.

Offering IS users a Self-service password reset (SSPR) solution is therefore an excellent way of allowing them to renew their passwords autonomously if they forget them or when they expire. What’s more, it means your – in-house or outsourced – staff do not have to perform this task, so helping to deliver an immediate financial gain.

SSPR therefore meets an ROI challenge for a company and increases user satisfaction. However, to be joined up and comprehensive, the solution must be available on users’ workstations (factoring in offline uses) and via a web browser in a portal or a dedicated application. It must be possible to configure it centrally and in an auditable way, and it must offer a range of unlocking methods including answering secret questions, sending OTPs by SMS or email, using a mobile MFA solution or a unique URL, “calling a friend” (sponsorship by another authorised user), etc.