Once your IAM project has been implemented, it is important that you enjoy permanent, high-quality support. First and foremost, Ilex support gives you the guarantee of reaching a team of identity and access management experts whose aim is to provide rapid, relevant answers to our customers and/or partners to ensure optimum use of our IAM (Identity & Access Management) platform.
with cutting-edge IAM expertise
« In support, our mission is to provide rapid, relevant answers to any queries our customers and partners have. In doing so, we can always refer to the various product development teams, who work closely with us. Discussions are smooth and this certainly helps ensure customer satisfaction. I really enjoy the collaborative culture that we have at Ilex. »
The members of the support team work hand in hand with project experts and have experience of deploying solutions for our customers. This means they receive concrete feedback, reinforcing their expertise in dealing with your queries.
When it comes to identity and access security, we know it is important to react quickly. That’s why our support processes are designed to address queries quickly and provide answers and/or workaround solutions.
HAND IN HAND WITH R&D
Ilex is still a human-scale business, and our Support and R&D teams work hand in hand. This closeness reinforces our ability to respond quickly and involve R&D when necessary.
of Ilex IAM support
Ilex support can be reached by email (email@example.com) or by phone (+33 (0)1 46 88 03 40) and gives you access to the following services:
- Remote assistance from our support experts from Monday to Friday, from 9:00 to 18:00
- Supply of new software patches
- Supply of new versions of the solution (based on the option chosen in your maintenance contract)
- Supply of product documentation
- Registration for the Ilex newsletter and product information
Ilex simultaneously maintains the last 2 major versions of all of its software, and ensures upward compatibility between versions.