Ilex works in collaboration with its integrator partners to implement its IAM solutions in its customers’ ecosystems. Although we give preference to an indirect sales model, we also offer a range of services intended to provide our customers and partners with high-added value support services.
Professional Services:
Customised expertise
from Ilex
Ilex has an integration service aimed at providing its customers and partners with high-added value expertise services based on its IAM solutions:
- Assistance to partners in the integration of Ilex IAM Platform
- Services on demand for Ilex customers: advice, product expertise, architecture, specific developments, migrations, extended support, third-party application maintenance, etc.
This Integration service is made up of consultants, all training engineers and experts on the Ilex IAM Platform solutions, split across 3 profile types: project managers and directors, architects and consultants, technical experts and developers.
All combine the essential skills needed to ensure the satisfaction of our customers and our integrator partners:
- Technical expertise in the IAM domain and Ilex IAM Platform solutions
- Management and project organisation skills
- Detailed knowledge of the technical and functional dimensions of IAM projects
- Good communication and customer relations skills
- Closely monitors technology, both internal and external
Our training offer:
Ilex’s know-how put to use on behalf of your organisation
Throughout the year, Ilex offers training to its customers and partners – primarily the project management teams – to ensure they have a detailed knowledge of our IAM solutions.
This training is targeted based on the products used, and provided at the Ilex Head Office in Asnières-sur-Seine. It is based on numerous practical tasks which give the training a highly operational and pragmatic dimension.
Specific developments:
Our turnkey offer for optimisation of your solutions
Do you need specific developments in addition to our solutions? Ilex IAM experts analyse your situation and develop the elements required to offer you a turnkey solution!
For example, we are developing for ASIP SANTÉ (previously GIP-CPS) a set of tools dedicated to the CPS card, aimed at healthcare professionals and establishments. We also ported the software for the Carte Vitale health insurance card to several platforms for the Sesam-Vitale EIG.
Ilex is also making a dedicated team available to the Canal+ group, centralising and securing Live TV access for the new MyCanal multi-screen portal. This not only allows customisation of access to the subscriber customer area, but also allows spontaneous signups to be offered to prospective customers via social federation (Google+, Facebook, etc.).
Advanced software support:
Quick and preferential access
to Ilex experts
Ilex support above all guarantees contact with a team of experts whose aim is to provide a quick and suitable response to your problem, ensuring optimum use of our software. It gives you the right to the following services:
- Remote assistance from our support experts from Monday to Friday, from 9:00 to 18:00
- Supply of new software patches
- Supply of new versions of the solution (based on the option chosen in your maintenance contract)
- Supply of product documentation
- Registration for the Ilex newsletter and product information
Ilex simultaneously maintains the last 2 major versions of all of its software, and ensures upward compatibility between versions.
