A customer reference base
of more than 18 million identities
The CANAL+ group is a benchmark player in channel publishing and the distribution of fee-paying television offers. It’s a pioneer in new audiovisual practices and a precursor in High Definition and mobile TV. The CANAL+ group is a provider and distributor of fee-paying television and multi-channel offers in both France and abroad.
In order to support its strategic business needs and to respond to consumers’ new habits, in 2011 the CANAL+ group launched the P@SS (Simple and Secure Access Platform) project, which enables it to develop the authentication and registration service across all the websites of its internet platform, as well as its mobile applications and catch-up TV services.
Since then, the Group has streamlined its websites to consolidate most of its consumer content onto a single main platform dedicated to subscribers (www.mycanal.fr). There are now four times as many subscribers as in 2011, many of which use mainly their tablets and smartphones to log in to online services.
It’s in this context that the Digital Experience Division is pursuing the P@SS project with Ilex International, with aims to strengthen the security of its consumer internet platform and improve the customer journey.