The end of free access workstations, Leroy Merlin goes contactless SSO authentication!
In 2011, the IT Management team decided to address this issue and launched a project aimed at redesigning the workstation infrastructure thanks to virtualisation technologies, and revisiting access to workstations within the stores. Making the job of sales advisers easier, by freeing them from IT constraints, will improve customer experience and will help provide optimum quality service.
The objective is to find a solution combining performance, ergonomics and security. Sales advisers must be able to access their business applications very quickly, from any workstation in the store. Over with the shared work session opened all day long! Every sales adviser has to be mobile and be able to assist the customer all along the purchase process.